Shipping policy
TCoU – Take Care of You, LLC
Shipping Policy
Last Updated: September 4, 2026
Thank you for shopping with TCoU – Take Care of You, LLC (“TCoU,” “we,” “us,” or “our”). We want your shopping experience to be as simple and enjoyable as possible. This Shipping Policy explains how orders placed through the TCoU online store are processed, shipped, and delivered.
Order Processing
Orders are generally processed within 1–2 business days after an order is successfully placed and payment is confirmed.
Processing times are separate from shipping and transit times. Orders placed on weekends or holidays may begin processing on the next business day.
Some TCoU products are produced, customized, printed, packaged, or fulfilled by third-party manufacturing and fulfillment partners. As a result, processing times may vary depending on the product, availability, production requirements, fulfillment location, and destination.
Products Purchased Through Affiliate or Third-Party Links
Certain products displayed or referenced on the TCoU website may be offered through third-party retailers, marketplaces, or affiliate partners (such as Amazon Best Finds). When a customer selects one of these products, the customer may be redirected to the third party’s website to complete the purchase.
Orders completed on a third-party website are transactions between the customer and that third-party retailer or marketplace. TCoU does not process payment, fulfill the order, provide shipment tracking, or manage shipping, returns, refunds, or customer service for those purchases.
The third-party seller will provide applicable pricing, shipping, delivery, tracking, return, and customer-service information directly to the customer. Customers should review the seller’s applicable terms and policies before completing the purchase.
Shipping and Delivery Times
Estimated delivery times vary depending on the product, shipping destination, fulfillment provider, and shipping method selected or available for the order.
For orders shipped within the United States, estimated delivery is generally 7–15 business days after order processing, unless a different estimated delivery timeframe is displayed at checkout or on the applicable product page.
Because some products are made to order or fulfilled by third-party providers, delivery estimates may vary by product.
These timeframes are estimates and are not guaranteed delivery dates. Delays may occasionally occur because of carrier delays, weather, holidays, high-volume periods, production issues, customs processing, or circumstances outside TCoU’s reasonable control.
Shipping Rates
Shipping charges, when applicable, are calculated and displayed during checkout before the customer completes the purchase.
TCoU currently offers free standard shipping on eligible orders with a merchandise subtotal of $75 or more before discounts, excluding taxes and shipping charges, unless otherwise stated.
TCoU may also periodically offer free or discounted shipping promotions. Promotional shipping offers may require a code provided by TCoU and may be subject to specific eligibility requirements, geographic limitations, minimum purchase amounts, expiration dates, or other promotional terms.
Multiple Packages and Fulfillment Partners
TCoU works with third-party manufacturers, printers, suppliers, and fulfillment partners for certain products. Products within the same order may therefore be produced or shipped from different locations.
As a result, an order containing multiple items may arrive in more than one package and on different delivery dates. Customers will not necessarily receive all products in an order at the same time.
When available, separate tracking information may be provided for individual shipments.
Order Tracking
When tracking information is available, customers will receive a shipping confirmation or tracking information at the email address provided when placing the order.
Please allow time for a carrier’s tracking system to update after a shipping label has been created. In some cases, tracking information may not become active until the carrier has physically received and scanned the package.
Shipping Locations
TCoU ships within the United States and to selected international destinations where shipping is available for the products ordered.
Shipping availability is determined during checkout and may vary by product, destination, manufacturer, fulfillment provider, or carrier. If a product cannot be shipped to the customer’s selected destination, the customer will be notified during the ordering or checkout process and will not be able to complete shipping for that product to the unavailable destination.
International Orders
When international shipping outside of the United States is available for a product and destination at the time the order is placed, the following terms apply:
International shipments may be subject to customs inspections, import duties, taxes, tariffs, brokerage fees, or other charges imposed by the destination country or local authorities.
Unless otherwise stated at checkout, these charges are not included in the product price or shipping charge and are the responsibility of the customer. TCoU does not control customs processing or the amount of duties, taxes, or other charges imposed by governmental authorities.
International delivery times may vary considerably because of customs processing and local carrier conditions.
Incorrect or Incomplete Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address when placing an order.
If you discover an error in your shipping information, please contact TCoU as soon as possible at help@tcou.online.
We will make reasonable efforts to correct the information before fulfillment; however, once an order has entered production, fulfillment, or shipment, we may be unable to modify the shipping address.
Additional shipping charges resulting from an incorrect or incomplete address, refused delivery, or returned shipment may be the customer’s responsibility.
Lost, Delayed, or Missing Packages
If tracking indicates that your package has been significantly delayed or appears to have been lost in transit, please contact us at help@tcou.online within 5 days after the expected delivery date.
TCoU will work with the applicable fulfillment provider and/or shipping carrier to investigate the shipment when appropriate.
If carrier tracking indicates that a package was delivered but you cannot locate it, please first check the delivery location, surrounding areas, household members, neighbors, building management, or other locations where the carrier may have left the package. You may also be asked to contact the shipping carrier directly.
If TCoU determines, following reasonable investigation, that an order was lost in transit, incorrectly delivered, or otherwise qualifies for replacement, TCoU will work with the applicable fulfillment provider to arrange a replacement whenever reasonably available and will provide the customer with updated shipping information. If replacement is not reasonably available, TCoU may provide another appropriate resolution, including a refund when applicable.
Damaged or Incorrect Orders
If an item arrives damaged, defective, or materially different from the item ordered, please contact us promptly at help@tcou.online.
Please include your order number, a description of the issue, and photographs of the product and packaging when reasonably possible. This information helps us determine the appropriate resolution and, where applicable, submit a claim to the fulfillment provider.
Claims involving damaged, defective, or incorrect products should be submitted within 15 days after delivery whenever reasonably possible, together with the order number and requested supporting photographs.
Nothing in this provision limits any rights or remedies that may be available to the customer under applicable law.
Returns and Exchanges
Shipping matters involving returns, exchanges, refunds, or replacement products are also subject to the TCoU Refund & Return Policy.
Customers should review the TCoU Refund & Return Policy before returning any product. Products should not be mailed to TCoU or to a fulfillment provider without first following the return instructions provided by TCoU.
Books and Products Sold Through Third-Party Retailers
Certain TCoU products, including books published by TCoU Publishing, may be available through independent third-party retailers or marketplaces, including products accessed through links from the TCoU website.
Orders completed directly through Amazon or another third-party retailer, or marketplace are subject to that seller’s shipping, delivery, tracking, return, refund, and customer-service policies.
TCoU’s Shipping Policy applies only to orders purchased and paid for directly through the TCoU online store unless otherwise stated.
Changes to This Shipping Policy
TCoU may update this Shipping Policy periodically to reflect changes in our products, fulfillment providers, shipping practices, applicable requirements, or business operations. The most current version will be posted on our website with the applicable “Last Updated” date.
Contact TCoU
TCoU – Take Care of You, LLC
TCoU Publishing, where applicable
Website: www.tcou.net
Email: help@tcou.online
